List of FAQ related to technical information about our website
- Login on the website.
- In the only members’ menu:
And visit the page “My Account”
- Click the tab “Change Password”, indicate your current password, your new password and cofirm the new password.
As a general recomendation, we invite you to use a secure password, including a combination of uppercase letters, lowercase letters, numbers, and symbols. Not a word that can be found in a dictionary or the name of a person, character, product, or organization.
- Login on the website.
- In the only members’ menu:
And visit the page “My Account”
- Click the tab “Notifications”, and select what email notifications you want to receive
Life is full of changes! If you wish to make a change in your submitted data, like your address or telephone number, simply log-in on your account on the VFN Website and make the changes on your Profile.
Under the login form, there is a link (Forgot your password?) you can use to reset/recover your password:
Enter your email address and you will receive an email with the rest of the instructions to reset your password.
In case you don’t receive the corresponding email, there could be different reasons:
- The email was sent to your Spam folder.
- Double check the email address spelling.
- Make sure to use the email used for the registration.
In case none of the previos case is your case, please contact us here and select the topic “Technical question about our website”
Your VFN membership is lifetime, but if you want to delete your account and cancel your membership, (1) login with your user account, (2) visit your account page in our private menu
(3) visit the tab “Delete Account”
And (4) follow the instructions given on that page
If you have filled out the registration form but have not yet paid the membership fee, you will need to complete this step before joining a group. To do so, please log in to the website using your email address as your username and the password you selected during registration.
Once logged in, go to the Members-only section and click on the page titled “Pending for Membership Approval.” On this page, you will find the instructions on how to complete your membership payment.
If you have already paid the membership fee but still see the “Pending for Membership Approval” page, please note that SEPA payments can take a few days to be processed by our payment gateway.
If you paid by credit card, or if more than one week has passed since your SEPA payment, and you still see “Pending for Membership Approval” page, the please contact us so we can review your case in detail. On the other hand, if you already have full access to our website you can visit the page “Age related grups” or “Other VFN groups“, based on what kind of group you are looking for and follow the instructions given in the groups’ page selected.
If you have filled out the registration and confirmed your email address, you should now pay the membership fee. To do so, please log in to the website using your email address as your username and the password you selected during registration.
Once logged in, go to the Members-only section and click on the page titled “Pending for Membership Approval.” On this page, you will find the instructions on how to complete your membership payment.
If you have already paid the membership fee but still see the “Pending for Membership Approval” page, please note that SEPA payments can take a few days to be processed by our payment gateway.
If you paid by credit card, or if more than one week has passed since your SEPA payment, and you still see “Pending for Membership Approval” page, the please contact us so we can review your case in detail.